In Case of a Pediatric Emergency
It is easy to say that a child should promptly get the best care possible for any serious condition. The hard part is knowing what is a truly serious condition or what can wait until you talk to your doctor at a more convenient time to get appropriate advice. Other facilities do not have your child's information and that can interfere with good diagnosis and treatment.
DO NOT sacrifice quality and expertise for a brief moment of assumed convenience.
How to Reach Us at The Children's Health Place
If you have a problem that cannot sensibly wait until the next morning please call the regular office number. Our answering service will take down your information and concerns and forward that to the Children’s Hospital in Aurora.
Have a few important details ready:
• Accurate description of the problem
• Any medications used, including name and strength
• Correct temperature taken by a thermometer—”feels hot” is not helpful
• Known allergies to medications
• Any separate chronic underlying conditions (asthma, seizures, etc.)
We subscribe to this Children’s Hospital after hours telephone advice service so you can have access to it FREE.
Please, USE this after hours service FIRST!
They have experts at telephone advice to help you and will need accurate information.
Please stand by and keep your phone lines open and unblocked (you can unblock your phone by dialing *87) so you can be reached without undue delay.
Please stay at one number until you get a call back.
The Children’s Hospital usually needs a 30 to 40 minutes to return your call, especially during the winter flu season. If you do not get a call in that time please call the answering service again. Do not give up and go to the emergency room. The staff at Children’s will give you appropriate advice and, as needed, refer you to the on-call Pediatrician to deal with more complicated problems.
What I offer you for FREE is a far better option than going to some “doc-in-a-box” place where you will pay and cannot get the level of expert advice that you will get from The Children’s Hospital in Denver or a local Pediatrician.
Sometimes we will send you to the Emergency Room, but it is always best to get expert advice from someone trained in children’s problems. You probably have a relative of friend that might give you good advice on some things, but you will only get the most comprehensive and reliable advice from the well trained experts at The Children’s Hospital or a Pediatrician.
As you know, The Children’s Health Place has lots of handouts and can offer telephone advice to help you deal with many of the common childhood illnesses and problems to make them less frightening for you and your child. Many of those advice sheets are available on line, either on this web site or the patient portal ( called MyChart)
Please call during office hours so you can chat with our experienced staff who know your child best.
If you need refills for medications please contact your pharmacy first, they will fax the refill authorization to the office. That is the best way to keep accurate track of medications, since we can pull your child’s file and make sure the correct medicines and dosages are prescribed.
The on call doctor does not have refill or medication information, so after hours refills can easily lead to mistakes.
If your child has a significant chronic illness like asthma, diabetes or seizures, please make sure you have plenty of medication on hand so you don’t run out on weekends or holidays.
In Case of Emergency
For true emergencies (broken bones, seizures, large lacerations, lethargy, prolonged bleeding, etc.) dial 911 or go directly to the emergency room.
Please do not use the emergency room for problems that are not real emergencies:
• A high fever (105) may be scary or uncomfortable, but not necessarily serious—an important distinction.
• Colds, sore throats, constipation, fevers, and even ear infections may be painful, even problematic, but are not emergencies.
• No amount of antibiotics in the middle of the night at the Urgent Care will relieve the pain of an ear infection.
• Even Strep Throat is best left untreated for the first couple days to allow protective antibodies to develop.
• Most common illnesses need two or three days to develop to a point where we can make an accurate diagnosis. It is sensible and appropriate to wait those two or three days, treating symptoms and discomfort with Tylenol or Motrin, or other over the counter medications.
• Young children are usually the far more frightened in the emergency room than in their doctor’s office and that often makes matters worse for both you and your child. I always prefer to help you and educate you by phone or in the office, and I assure you it will be much less traumatic for both child and parent.
Ask yourself: "How often are you happy after an ED visit?"
Where your children's health comes first.
1610 29th Ave Place
Greeley, CO 80634
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